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Frequently Asked Questions (FAQs)


Why should I trust that the organizations on I Support Community are worth supporting?

Our Selection Committee carefully reviews the due diligence documents provided by each non-profit. We only invite organizations that have a strong reputation, are program-oriented, and operate with integrity to join I Support Community.

How do I know my information is safe when I donate through I Support Community?

I Support Community chose to use PayPal and Click and Pledge to provide services for funds transfer because of their strong reputations for security. Your financial information is stored and encrypted on their servers and they do not share that information with I Support Community or any of our non-profit partners. For additional information, please visit www.paypal.com and www.clickandpledge.com.

Do charities and other non-profits have to pay to be on the I Support Community site?

No, there is no cost to join I Support Community.

Why does 10% automatically go to I Support Community when I donate?

I Support Community charges a 10% tax-deductible support fee when you make a donation to an organization on the site. This fee helps cover our cost of providing you with up-to-date access to charities and other non-profits that you can trust, videos that tell heart-felt stories, current volunteer opportunities and financial information. We also provide on-going marketing and communication support through our website for our non-profit partners. Our website and videos, along with all the administrative work behind the scenes, are only possible through contributions.

How do I recommend a charity to join I Support Community?

All you need to do is print and complete Part I of the Recommend an Organization to Join I Support Community form. Or, if you are an authorized representative for the non-profit, complete the entire form. Once it is complete please e-mail it to info@isupportcommunity.org or mail it to I Support Community, 790 Royal St. George Dr., Ste 141-134, Naperville, IL 60563.

Can charities and other non-profit organizations from states outside of Illinois join I Support Community?

Currently, I Support Community is only accepting applications from organizations that are impacting the Naperville community as well as neighboring communities within a 30 minute drive time. We hope someday to be in every Chicagoland community.

When I donate through I Support Community, will I be put on the charity’s or other non-profit’s “list” and receive e-mail, phone or mail solicitations?

No. You will not be added to the charities or other non-profits mail or e-mail listings.

How does my donation get from I Support Community to the charity or other non-profit organization?

All donations are processed through Click & Pledge and go directly into a secure account in I Support Community’s name. They are forwarded to the organization within a timely fashion. The organization receives a copy of the Click & Pledge report along with a check for the donation.

Are donations to I Support Charity tax deductible?

Yes, I Support Community is exempt from Federal income tax under section 501(c)(3) of the Internal Revenue Code.

Don’t see your question on this list of frequently asked questions, please contact us at info@isupportcommunity.org. We would be happy to help you.