We are I Support Community respect your privacy.
Policy last up-dated December 2012 Click here for PDF version
We collect information when you visit our website, and when you donate to a non-profit. Some of this information is technical information that is automatically logged by our servers.
Making a Donation
When you make an online donation, we collect personal information such as your name, billing address, and email address, if you have not already provided these details. We collect information about your donation, including the non-profit that you are donating to and the amount of your donation.
We also collect (but do not retain) credit card numbers which are processed by a third-party payment vendor subject to the terms of services and policies of PayPal. Their use of your information is based on their terms of service and policies, not ours, so we encourage you to review those policies carefully.
Like most websites, our servers automatically collect certain technical information when you visit our site, including your Internet Protocol address, browser type, browser language, the date and time of your visit, the referring URL, and, if you have visited our Site before, one or more cookies that may uniquely identify your browser. We also collect information about your activities on the site, such as the pages you access.
In order to collect this information, the site places a cookie on your hard drive. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
Use of Information
I Support Community uses the personal information that you provide, and the technical information logged by our servers to process your donations, to:
- improve your experience (such as remembering your name, your preferences, etc.);
- contact you regarding your donation(s) and other aspects of the service;
- operate the site and our business; and
- compile aggregate statistics that allow us to understand how visitors use our site, and to make improvements in design and content to better serve you.
Disclosure of Personal Information
We will share your personal information with our agents, representatives, service providers and contractors in order to process your donations, offer you services in connection with our website, communicate news and information about I Support Community, provide customer service, enhance and improve customers' donor experiences, and complete financial transactions. These service providers are authorized to use your information only to the extent necessary to serve these purposes, or as otherwise authorized by this policy.
We also share your personal information when you make a donation:
- When you donate, we share your name, the date and amount of your donation with the non-profit to which you donated.
Aside from the purposes described above, we will not disclose your personal information without your consent, unless: (1) we need to respond to a subpoena, court order or legal process; (2) an emergency situation requires disclosure before your permission can be obtained (e.g., situations involving potential threats to personal safety), or; (3) we determine that disclosure is needed to protect our rights or property, or the rights or property of another person
We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.
You may unsubscribe from I Support Community communications at any time by sending an unsubscribe email as described at the bottom of every communication.
Links to Other Websites
You should take additional steps to safeguard your personal information online. To learn more about how to protect yourself, visit the Federal Trade Commission website.
I Support Community understands the importance of keeping your information secure and confidential. We have implemented policies and procedures designed to help safeguard your information. When you make a donation, information about your credit card and Paypal account is transmitted using SSL.
You may contact us by using the “Contact Us” links on the footer of our site. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We also may file your comments and share them with our customer care team to improve our service in the future.