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Frequently Asked Questions

Why should I trust that the organizations on I Support Community are worth supporting? 

Our Selection Committee carefully reviews the due diligence documents provided by each non-profit. We only invite organizations that have a strong reputation, are program-oriented, and operate with integrity to join I Support Community. 


How do I know my information is safe when I donate through I Support Community?

I Support Community chose to use PayPal and Click and Pledge to provide services for funds transfer because of their strong reputations for security. Your financial information is stored and encrypted on their servers and they do not share that information with I Support Community or any of our non-profit partners.  For additional information, please visit www.paypal.com and www.clickandpledge.com


Do charities and other non-profits have to pay to be on the I Support Community site?

No, there is no cost to join I Support Community.


Why is there a 10% fee when I donate through I Support Community? 

I Support Community charges a 10% tax-deductible support fee when you make a donation to an organization on the site. This fee helps cover our cost of providing you with up-to-date access to charities and other non-profits that you can trust, videos that tell heart-felt stories, current volunteer  opportunities and financial information. We also provide on-going marketing and communication support through our website for our non-profit partners. Our website and videos, along with all the administrative work behind the scenes, are only possible through contributions.


How do I recommend a charity to join I Support Community?

All you need to do is print and complete Part I of the Recommend an Organization to Join I Support Community form. Or, if you are an authorized representative for the non-profit, complete the entire form.  Once it is complete please e-mail it to This email address is being protected from spambots. You need JavaScript enabled to view it.  or mail it to I Support Community, 790 Royal St. George Dr., Ste 141-134, Naperville, IL 60563.


Can charities and other non-profit organizations from states outside of Illinois join I Support Community? 

Yes, we will work with organizations in other states.  This is handled on a case-by-case basis.  Please contact us if you are interested in learning more.


When I donate through I Support Community, will I be put on the charity’s or other non-profit’s “list” and receive e-mail, phone or mail solicitations?

No.  You will not be added to the charities or other non-profits mail or e-mail listings.


How does my donation get from I Support Community to the charity or other non-profit organization? 

All donations go straight into a secured PayPal site for I Support Community and are forwarded to the organization within a timely fashion.  The organization receives a copy of the PayPal report along with a check for the donation.


Are donations to I Support Charity tax deductible?

Yes, I Support Community is exempt from Federal income tax under section 501(c)(3) of the Internal Revenue Code. 


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